Entexia™ | Intelligent ecosystemThe heartbeat of your enterprise
Modules/Service orders
Service module

Field service without
the phone calls.

Dispatcher, technician, and customer in one digital flow. Order, navigation, parts, signature — without calls and paper.

Start free Book demo
Offline
works without internet
→ Finance
order → invoice one click
e-podpis
customer in the field
Service orders — today
#SN-0412Acme Ltd.
Luka P.
In progress
#SN-0411Beta Plus
Maja R.
Scheduled
#SN-0410Gama Trade
Ivan K.
Closed
Closed order #SN-0410 → e-signature Gama Trade

Why paper service is not competitive

35%
of a technician's time is spent on administration (calling dispatcher, paper orders, data entry after return) instead of servicing (Aberdeen, 2024)
1 in 5
customer complaints result from incorrect or delayed service status information (IFS, 2023)
2.1× higher
is the likelihood of missed deadlines without automated scheduling (Field Service Management Benchmark, 2024)

Dispatcher, technician, customer in one flow

Digital work order

Create a work order from a call, email, or automatically from CRM. Everything: customer, location, device, description, priority — in one place.

Dispatcher view

Who is free? Who is nearby? Drag & drop assigning orders from map or list. Technician gets notified immediately on mobile.

Mobile app for technician

Technician sees the order, navigation, customer service history, parts list. In the field, fills out the report and collects customer signature.

Electronic customer signature

Customer signs on the technician's mobile screen. Signed service report is automatically emailed and archived in DMS.

Spare parts consumption

Technician writes off used parts directly from the work order. WMS updates automatically. See when to reorder parts.

Device service history

Every device has its history: when serviced, by whom, what parts replaced, result. Technician sees all past services before the visit.

Frequently asked questions

Does the module work without internet (offline)?
Yes. The technician's mobile app works in offline mode — the order is saved locally and synchronized on the next internet connection. Ideal for field work in basements or tunnels.
How does the customer sign the service report?
The technician opens the signature screen on their mobile. The customer signs with a finger or stylus. The signed PDF is automatically emailed to the customer and archived in DMS.
Are work orders automatically created from CRM?
Yes. When you log a service request in CRM or set a preventive service with a schedule, the work order is automatically created on the correct date.
Does the technician see the history of previous services?
Yes. The technician accesses the full service history of the device and customer: when the service was done, what parts were replaced, what the result was.
How do consumed parts reflect in inventory?
The technician marks used parts in the mobile app. The WMS module updates automatically, stock decreases and, if minimum level is reached, a reorder suggestion is created.
Is it possible to invoice the customer directly from a work order?
Yes. With one click, create an invoice from a closed work order — services and parts are automatically transferred to the Finance module.

Calculator

Cost of paper-based field service

Calculator

Cost of paper-based field service

1100
115
5 min60 min
10 €60 €

Includes: filling paper forms, transporting to office, typing into system, looking up equipment history.

Admin hours/year (paper jobs)
2,667 h
8 × 4 × 20min / 60 × 250
Annual cost of paper admin
€48,000
2,667 h × 18 €
Annual savings
€47,712
€48,000 − €288
Try free for 7 days

Related modules

CRM
Service request in CRM → order automatic
WMS
Used parts → inventory updated
Finance
Closed order → invoice one click

Field service without the phone calls.

7-day free trial. No credit card.

Start free Book demo