Terms of Service

1. General Provisions and Definitions

These Terms of Service ("Terms") govern the rights and obligations between Entexia ("Provider") and any individual or legal entity ("Customer") using the Entexia platform.

By registering, signing in, or using any feature of the Service, the Customer expressly confirms that they have read, understood, and agree to these Terms in full.

Key definitions:

• Service — the Entexia cloud platform (SaaS) and all its modules, APIs, and associated features.
• Customer Data — all data, documents, and content submitted by the Customer through the Service.
• Business Day — Monday through Friday, 08:00–16:00 CET/CEST, excluding public holidays.
• EEA — the European Economic Area (EU member states plus Norway, Iceland, and Liechtenstein).

2. Subject of Service

Entexia is a cloud-based business management platform (Software as a Service) for European companies. The Service includes modules for HR and payroll, CRM and sales, financial accounting and invoicing, warehouse management, production, point of sale, project management, GDPR compliance, and other features accessible via web browser or API.

The Provider reserves the right to supplement, improve, or partially modify individual features at any time. Customers will be notified of material changes via email or within the application.

3. Customer Account

• The Service may only be used by individuals who are at least 18 years old, or persons duly authorized to represent a legal entity or sole trader.
• Registration requires valid company information (company name, tax number, email address).
• Data accuracy. All information provided during registration and throughout use of the Service must be accurate, truthful, and complete. The Customer must update this information whenever it changes.
• The Customer is responsible for maintaining the confidentiality of their login credentials and is liable for all activity conducted under their account.
• We strongly recommend enabling two-factor authentication (TOTP). Requests to reset 2FA will only be processed upon written request from the legal representative of the registered company.
• Sharing account access with third parties outside the Customer organization is prohibited. An exception applies to authorized accounting service providers acting on the Customer behalf.
• Accounts inactive for more than 24 months (no login or payment) may be archived or deleted after prior notice by email.

4. Subscription, Fees, and Payment

• Access to the Service requires a paid subscription. Current pricing is published on our website and varies by plan and number of users. All subscriptions are billed monthly; there is no annual plan.
• Subscription plans. The Service is available as a full platform plan (priced per user) or as individual modules (priced per module and user count). AI add-on plans are available separately with various capacity tiers.
• Automatic renewal. Subscriptions renew automatically each month via Stripe. The Customer will be notified before each renewal. Renewal can be cancelled at any time through account settings.
• Employee-based billing. The subscription fee is based on the number of active employees in the account. The quantity is synchronized automatically before each renewal.
• Payment is processed securely via Stripe using a bank card. The Provider does not store card details directly.
• In the event of a failed payment, the subscription enters a past due state and Stripe will automatically retry the charge according to its standard retry policy.
• Plan changes are subject to a 7-day lock period after each change to prevent repeated modifications.

5. Free Trial

New accounts receive a 7-day free trial. No payment is required during the trial period. At the end of the trial, the account must be upgraded to a paid plan to continue using the Service.

The Provider reserves the right to modify trial terms or duration at any time.

6. Right of Withdrawal

In accordance with applicable EU consumer protection law, a natural person acting as a consumer has a 14-day right of withdrawal from the date of registration, without providing any reason.

By proceeding to use the Service before the 14-day period expires — including uploading data, creating invoices, or using any feature — the Customer expressly requests early performance of the Service.

This right does not apply to legal entities or sole traders acting in the course of their business activity.

7. Customer Obligations and Acceptable Use

The Customer agrees to use the Service in compliance with all applicable laws. The following is expressly prohibited:

• Using the Service for any illegal activity, including tax fraud, money laundering, or phishing
• Attempting unauthorized access, reverse engineering, or decompilation of the Service
• Creating a competing product based on the Service
• Processing third-party personal data without a valid legal basis
• Uploading or distributing malicious or harmful content
• Activity that endangers system stability or performance for other users
• Sharing a single account across multiple unrelated businesses

API and fair use. API access is intended for integration with the Customer own systems. The Provider reserves the right to apply rate limiting and to suspend or revoke API access in cases of abuse.

The Customer is solely responsible for the accuracy of all data entered, including tax, payroll, and accounting records generated by the Service.

8. Availability, Backups, and Support

The Provider targets 99.9% monthly uptime and performs maintenance outside regular business hours where possible. No 100% uptime guarantee is provided.

The Provider performs regular backups of Customer Data. The Customer remains responsible for maintaining their own records as required by applicable law.

Technical support is available at support@entexia.com and within the application. The Provider aims to respond within one business day.

9. Tax, Accounting, and AI Features

The Service does not constitute tax, accounting, legal, or financial advice. The Customer is solely responsible for the legality of their business operations and compliance with applicable regulations.

AI features. Features powered by artificial intelligence are assistive tools only. AI outputs may contain inaccuracies and must be verified before use in official documents or filings.

Electronic signatures. Where the Service supports electronic signing, such signatures carry evidentiary value under Regulation (EU) No 910/2014 (eIDAS).

10. Beta Features

Features marked as beta are available within the existing subscription at no additional charge. They may be less stable or change without prior notice. The Customer uses beta features at their own risk.

11. Intellectual Property

All intellectual property rights in the Service — including source code, design, logos, and documentation — are the exclusive property of Entexia. The Customer receives only a non-exclusive, non-transferable license to use the Service.

12. Customer Data Ownership

The Customer retains full ownership of all Customer Data. The Provider does not use Customer Data for commercial purposes outside the scope of providing the Service.

13. Personal Data Protection (GDPR)

The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR). In the context of the Service, the Customer acts as data controller and the Provider acts as data processor under Article 28 GDPR.

All data is stored within the EEA. Sub-processors are bound by equivalent data protection obligations.

Upon account termination, Customer Data is retained for 30 days for export purposes, then permanently deleted.

14. Limitation of Liability

The Provider is not liable for indirect or consequential damages arising from use of the Service, including damages caused by:

• Failures or delays in third-party systems (tax authority portals, banking APIs, registries)
• Incorrectly entered data or misconfiguration by the Customer
• Reliance on AI-generated outputs without verification
• Force majeure events or unauthorized access resulting from insufficient security on the Customer side

The Provider total liability for all claims shall not exceed the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim.

15. Termination

• The Customer may cancel their subscription at any time via account settings. Access continues until the end of the current paid period.
• If a full refund is processed by the Provider, the subscription is cancelled immediately.
• Group plan members whose group subscription is cancelled receive a 30-day grace period before access is restricted.
• The Provider may suspend or permanently terminate an account in cases of serious violation of these Terms.
• The Customer may not transfer their account to a third party without the Provider prior written consent.

16. Changes to These Terms

The Provider may update these Terms at any time. Material changes will be communicated at least 15 days in advance via email or within the application.

17. Governing Law and Disputes

These Terms are governed by the law of the Republic of Slovenia. The parties commit to resolving disputes amicably before initiating formal proceedings.

18. Severability and Entire Agreement

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force.

19. Contact

support@entexia.com

Entexia · Republic of Slovenia · European Union